Privacy Policy
Information We Collect
We collect the details you type into our enquiry and newsletter forms, such as a name, a contact detail, a chosen service and the notes you write about your project. This includes any floor plans or images you share with us to help us understand your renovation vision. We do not collect more data than is necessary to provide you with an accurate quote and design consultation.
Use of Information
Details are used to answer your enquiry, prepare a proposal, run an agreed project and send the letters you asked to receive. They are not used for anything unrelated. We may also use anonymized data to improve our internal processes and understand general trends in home renovation needs.
Communication Preferences
You decide what we send. Marketing letters can be stopped at any time using the unsubscribe form, and project correspondence stops when a project closes. You can also update your preferences at any time by contacting our studio directly.
Website Usage
We review general usage patterns such as which pages are opened and how long visits last, so we can improve the structure and clarity of the site. This data is aggregated and does not identify individual users, ensuring your browsing remains private and secure.
Cookies
Small files may be stored by your browser to keep the site working smoothly and to gather anonymous usage statistics. Your browser settings control whether they are accepted. We use essential cookies for site functionality and do not use tracking cookies for advertising purposes.
Data Protection
Submitted information is held on protected systems with access limited to the people working on your enquiry or project. We review those protections regularly and comply with all relevant data protection regulations to ensure your information is safe from unauthorized access.
Service Providers
A small number of trusted suppliers help us host the site and deliver our letters. They may only process information for that purpose and under confidentiality terms. We ensure all third-party providers adhere to strict data security standards.
Information Retention
Enquiry details are kept while a project is live and for a reasonable period afterwards for reference. Newsletter details are kept until you leave the list. You can request deletion of your data at any time, subject to legal or contractual obligations.
User Choices
You may ask to see, correct or delete the information we hold about you, or ask us to stop processing it, and we will act on such requests promptly. We are committed to transparency and will provide a copy of your data upon request.
Policy Updates
This policy is revised when our practices change. The current version always appears here and material changes are highlighted for readers. We recommend reviewing this page periodically to stay informed about how we protect your information.
Children's Privacy
Our services are directed at adults arranging work on a property. We do not knowingly gather information from children and remove it if identified. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
Privacy Rights
Depending on where you live you may have additional rights over your information, including access, correction, deletion and objection to certain processing. We are committed to upholding these rights and will respond to your requests in accordance with applicable laws.